After several bouts of "Click here for Live support" from many websites lately, I thought this could be a very good, well marketed idea for Realtors. Seemed simple, a Non-confrontational way to let consumers chat with a realtor, try to point them in the right direction, earn consumer trust, then try to capture contact info. I've researched many companies, and think I found the most cost effective for small companies. www.ProvideSupport.com. Many plans, but if you only have 1 agent on at a time, $35 for 3 months, plus a 10 day trial. Fully customizable templates & buttons, access from downloaded software or the internet. Let's you monitor pages consumers are on, and invite them to chat if you wish. When customer requests more info, you can ask for an email and send it to them.
Oh, 6 months is only $60 dollars. It allows you to "Push" websites to customers so you can navigate together, You can require what ever info up front before they can chat, or you can let them just start. I'm adding a standard script to the effect of "you MUST disclose if you are under contract to agent or to purchas" to help keep agency issues straight. They tell you how they can help realtors on their site, and how it would work for floor duty. each realtor can have their own profile, picture, and login. The plan is based on how many people are logged in at a time, not how many profiles you have. This helps brand your agents too.
I see this as the progression of floor duty. Quiet chat while at work, but allowing us to decide when to capture contact info before we run them away too fast. Oh, and $99 for a year. You can add more Logins, but for me, 1 agent on floor duty at a time should be enough. And now floor duty happens anywhere your agent has internet access. No one on duty? Button shows that chat isn't available at this time, but you can leave an email. Want to know what the Agent said? Transcripts emailed to ... Well who ever you want to monitor the session. Want to know where the customer is? World map shows where they are Computing from. Have bad spelling (like me?), built in spell checker. Seems to me a very cost effective way to manage floor time, with the modern twist.
www.realtyworldwichita.com
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